Credit Card Payment:
he credit card is charged at the time the order is placed. The payment information is sent to the merchant bank immediately for processing. If the credit card is not authorized, you will have the option to re-enter the credit card details or choose another payment method. Any applicable exchange rate is calculated by the credit card company e.g. Visa, Mastercard at the time the order is charged.
The prices of our products exclude the following taxes:
HST applies to all orders shipped to Ontario (13%), New Brunswick (13%), Newfoundland (13%), British Columbia (12%) and Nova Scotia (15%). 5% GST applies to orders shipped to all other Canadian provinces and territories.
We do everything possible to ship in-stock products within 3 business days. Orders are sent via Canada Post unless otherwise specified. All orders are insured in case of damage or loss. Please provide an address where the order may be delivered reliably during business hours, such as your office or home. We can only deliver to a street address. No P.O. Boxes please. Canada Post will not reroute the package once it has been shipped. Additional shipping charges apply to orders that are re-shipped due to an incorrect or incomplete address or are unclaimed by the recipient.
Please allow 7 days for delivery. If there is a delay in delivery, we will contact you. American and international customers are responsible for any applicable customs charges - please check with your local customs office.
Please note that if you make a change to the shipping address or method after your order has been prepared for shipment UV Couture may not be able to refund your original shipping charges. You may incur additional shipping costs in this case.
UV Couture products are backed by our 100% unconditional guarantee. If for any reason a UV Couture product from this store does not meet your expectation, send it back to us within 3 weeks of delivery in an unused condition via Insured Mail along with proof of purchase, and we will exchange or refund the purchase price plus applicable taxes. Please indicate your preference for an exchange or refund. Shipping charges are not refundable. Most exchanges and returns are processed within 3 days of receipt.
HOLIDAY EXCHANGES/RETURNS - We want to make things a little bit more convenient for you, therefore, during the holiday season we will accept any exchanges/returns for an extended period of time. Any items purchased during the month of December will have until January 16th to make any necessary changes.
In the unlikely event that a product arrives to you damaged, please call our customer service and we will refund the entire amount of the purchase including taxes, shipping and your cost to return the product to us. In the event that an order shipped by Canada Post is lost en route, we are required to wait for the claim to be processed which can take several weeks.
Retailers Return Policy Information:
We do our very best at UV Couture to ensure all products are shipped accurately and in pristine condition, but occasionally even we have been known to make the odd mistake.
Please check all deliveries as soon as possible and advise of any errors or omissions within 14 days of delivery for full refund or exchange.
Exchanges between 14 and 60 days after delivery may be possible but are subject to stock availability and are purely at the discretion of UV Couture, and subject to a 6% re-stocking fee.
Refunds will only be made on faulty product.
After 60 days no exchanges or refunds will be made. At this point please direct customers with faulty goods direct to UV Couture.